This Privacy Policy explains how Vilu Pty Ltd collects, uses, stores, discloses and protects information when you use Onranq.

Onranq is a software product developed and operated by Vilu Pty Ltd.

In this Privacy Policy, "Onranq", "we", "us" and "our" refer to Vilu Pty Ltd.

We respect your privacy and aim to handle personal information transparently and responsibly in accordance with applicable Australian privacy laws.

By using Onranq, you acknowledge the information-handling practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you use Onranq and which features you choose to enable.

We may collect the following categories of information.

Account Information

When you create or use an Onranq account, we may collect information such as:

• your name;

• email address;

• account details;

• organisation or business name;

• role or account permissions;

• login and authentication information; and

• communication preferences.

Business and Client Information

When using Onranq, you may provide information relating to your business or businesses you are authorised to manage, including:

• business names;

• website addresses;

• business locations;

• contact information;

• services and business categories;

• website content;

• business descriptions;

• service areas;

• business listing information;

• reviews and reputation information;

• competitors;

• marketing information;

• content and publishing information; and

• other business information you choose to provide.

If you provide information relating to a client, customer or other organisation, you are responsible for ensuring you have appropriate authority to provide and process that information.

Website and Visibility Data

Onranq may collect or process information used to analyse online visibility, including:

• website pages and URLs;

• website content and metadata;

• crawl and technical website information;

• search queries and keywords;

• search impressions;

• search clicks;

• ranking and position information;

• search performance data;

• indexing and visibility information;

• local search information;

• AI visibility information;

• prompts, queries and topics;

• mentions and citations;

• competitor information;

• content performance information; and

• other search, website or marketing metrics.

Some of this information may be obtained from publicly available sources, connected accounts or third-party data services.

Connected Account and API Data

You may choose to connect external accounts or services to Onranq.

When you authorise a connection, we may receive information made available through that connection, depending on the permissions you approve.

This may include:

• account identifiers;

• website or property information;

• search performance information;

• search queries;

• clicks and impressions;

• page-level performance information;

• indexing or visibility information;

• business listing information;

• analytics information;

• publishing information;

• review information; and

• other data required to provide the connected feature.

We only access connected-account data after you authorise the relevant connection or otherwise provide appropriate access.

Content You Provide

We may collect information that you create, upload or submit through Onranq, including:

• documents;

• text;

• images;

• content briefs;

• prompts;

• notes;

• instructions;

• reports;

• business information;

• client information; and

• other materials submitted through the platform.

Communications

If you contact us, request support or otherwise communicate with us, we may collect:

• your name;

• email address;

• the contents of your message;

• support requests;

• feedback; and

• related correspondence.

Billing Information

If paid services are offered, we may collect information necessary to manage your subscription and payments.

Payment transactions may be processed by third-party payment providers.

We generally do not need to directly store complete payment card details where those details are processed by a payment provider.

Technical and Usage Information

When you access Onranq, we may automatically collect certain technical information, including:

• IP address;

• browser type;

• device type;

• operating system;

• pages or features used;

• dates and times of access;

• referring pages;

• session information;

• error and diagnostic information;

• security logs; and

• general usage information.

We use this information to operate, secure, troubleshoot and improve Onranq.

2. How We Collect Information

We may collect information:

• directly from you;

• when you create or use an account;

• when you enter information into Onranq;

• when you upload content or files;

• when you connect an external account or service;

• through authorised APIs and integrations;

• automatically when you use the website or platform;

• from publicly available online sources;

• from third-party data providers;

• from organisations or people authorised to provide information to us; and

• when you contact or communicate with us.

We aim to collect only information reasonably necessary for operating Onranq and providing the features you choose to use.

3. How We Use Information

We may use information to:

• create and manage user accounts;

• authenticate users;

• provide Onranq's features and services;

• connect authorised external services;

• analyse website and search visibility;

• perform website audits;

• analyse local and AI visibility;

• conduct keyword, topic and query research;

• generate reports and recommendations;

• generate and optimise content;

• provide dashboards and performance information;

• process reviews and reputation information;

• support publishing and distribution features;

• provide AI-assisted functionality;

• personalise relevant platform functionality;

• maintain and improve the operation of Onranq;

• troubleshoot technical problems;

• provide customer support;

• protect Onranq and its users from fraud, misuse and security threats;

• administer subscriptions and billing;

• communicate important service information;

• comply with legal obligations; and

• enforce our Terms & Conditions.

We will not use connected-account data for purposes unrelated to providing or supporting the features you have authorised, except where required by law.

4. Connected Account Data

Where you choose to connect an external service, we take additional care with information obtained through that connection.

Access

We access connected data only after you authorise the connection and only according to the permissions available through that connection.

We aim to request only permissions reasonably necessary for the functionality being provided.

Use

Connected data may be used to:

• retrieve authorised business or website information;

• analyse search and visibility performance;

• create dashboards and reports;

• identify trends, issues and opportunities;

• generate recommended actions;

• compare performance over time; and

• provide other functionality that you request.

We do not use connected-account data for unrelated advertising or advertising profiling.

Storage

Where necessary to provide Onranq functionality, we may store:

• authorised account identifiers;

• access or refresh tokens;

• retrieved performance data;

• processed or calculated metrics; and

• information required to maintain the connection.

Authorisation credentials are intended to be stored securely and used only for the purposes required to operate the connection.

We do not require or store your password for a connected third-party account where secure authorisation mechanisms are available.

Sharing

Connected-account data is not sold.

We may provide limited access to service providers acting on our behalf where access is reasonably necessary to operate Onranq, such as infrastructure, database, security, analytics or computing services.

Those providers are permitted to process information only for the services they provide to us and subject to applicable contractual, privacy and platform requirements.

We may also disclose connected data where:

• you instruct or authorise us to do so;

• it is necessary to provide a feature you request;

• we are required to do so by law; or

• disclosure is reasonably necessary to protect the security or legal rights of Onranq, our users or others.

Disconnecting Access

You may disconnect supported integrations through Onranq where that functionality is available.

You may also be able to revoke access through the account or service that you originally connected.

Revoking access prevents Onranq from making new authorised requests through that connection.

Information previously retrieved may continue to be retained for a limited period where necessary for account history, reporting, security, backup or legal purposes, subject to this Privacy Policy and applicable platform requirements.

5. Artificial Intelligence and Automated Processing

Onranq may use artificial intelligence, machine learning and automated systems to help provide features such as:

• website analysis;

• content analysis;

• research;

• classification;

• recommendations;

• content generation;

• summaries;

• reporting;

• prioritisation; and

• workflow assistance.

Information you provide or authorise Onranq to access may be processed by automated systems where necessary to provide these features.

We aim to limit information sent for automated processing to what is reasonably necessary for the requested function.

AI-generated outputs may be inaccurate or incomplete and should be reviewed before being relied upon.

Onranq is designed to provide analysis and decision-support tools rather than make decisions that have legal or similarly significant effects on individuals.

6. How We Share Information

We do not sell your personal information.

We may disclose information in the following circumstances.

Service Providers

We may use third-party service providers to support functions such as:

• website and application hosting;

• database infrastructure;

• authentication;

• cloud computing;

• artificial intelligence processing;

• analytics;

• communications;

• payment processing;

• error monitoring;

• security;

• data processing; and

• other technical infrastructure.

These providers may process information only to the extent reasonably necessary to provide their services to us.

At Your Direction

We may disclose information where you instruct us to do so, including through integrations, exports, reports, publishing tools or other functionality you choose to use.

Legal and Security Reasons

We may disclose information where reasonably necessary to:

• comply with applicable law;

• respond to a lawful request from an authority;

• protect our legal rights;

• enforce our Terms & Conditions;

• investigate fraud or misuse;

• prevent security threats; or

• protect users or other parties from harm.

Business Transfers

If Vilu Pty Ltd is involved in a genuine merger, acquisition, restructure, financing or sale of all or part of its business or assets, information may be transferred as part of that transaction.

Any such transfer will remain subject to applicable privacy obligations.

7. Aggregated and De-Identified Information

We may use information that has been aggregated or de-identified so that it does not reasonably identify an individual to:

• understand how Onranq is used;

• measure platform performance;

• improve functionality;

• identify general trends;

• conduct internal research; and

• improve our services.

We will only do so where the use is consistent with applicable privacy and third-party platform requirements.

8. Cookies and Similar Technologies

Onranq may use cookies and similar technologies to:

• keep users signed in;

• maintain sessions;

• remember preferences;

• improve security;

• understand platform usage;

• diagnose technical issues; and

• improve website and product performance.

Some cookies may be necessary for Onranq to function correctly.

Where required, we will provide appropriate choices or notices regarding non-essential cookies.

You may be able to control cookies through your browser settings, although disabling certain cookies may affect platform functionality.

9. Marketing Communications

We may send you information relating to Onranq where you have requested it or where otherwise permitted by applicable law.

Marketing communications may include product updates, educational information, announcements or information about relevant services.

You may unsubscribe from marketing communications using the unsubscribe option provided in the communication or by contacting us.

We may still send important non-marketing communications relating to your account, security, subscriptions or operation of the service.

10. Data Storage and Overseas Processing

Onranq uses online infrastructure and service providers to operate the platform.

As a result, personal information may be stored or processed in Australia or overseas.

The location of processing may depend on the infrastructure and service providers used to deliver Onranq and may change over time.

Where personal information is processed outside Australia, we take reasonable steps appropriate to the circumstances to ensure information is handled consistently with applicable privacy obligations and contractual requirements.

Where it is practicable to identify the countries in which overseas recipients are located, we will update this Privacy Policy accordingly.

11. Data Retention

We retain information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• provide Onranq;

• maintain account and reporting history;

• comply with legal obligations;

• resolve disputes;

• maintain security;

• prevent fraud or misuse;

• maintain reasonable backups; and

• enforce our agreements.

Retention periods may vary depending on the type of information and the reason it is held.

When information is no longer reasonably required, we may delete, destroy or de-identify it, subject to applicable legal, technical and platform requirements.

12. Account Closure and Data Deletion

You may request closure of your Onranq account or deletion of personal information by contacting us.

Where supported, account deletion functionality may also be available within Onranq.

Following an account deletion request, we will take reasonable steps to delete or de-identify relevant information unless we are required or reasonably permitted to retain it for purposes such as:

• legal compliance;

• fraud prevention;

• security;

• dispute resolution;

• financial recordkeeping; or

• limited backup retention.

Data stored in backups may remain for a limited period until those backups are overwritten or securely deleted through normal retention processes.

Disconnecting an external account does not necessarily delete all information previously imported from that account. You may separately request deletion of retained information.

13. Security

We take reasonable technical and organisational measures designed to protect information from:

• unauthorised access;

• misuse;

• interference;

• loss;

• alteration; and

• unauthorised disclosure.

Measures may include access controls, authentication, encryption where appropriate, monitoring, secure infrastructure and restricted administrative access.

However, no online service or method of electronic storage or transmission can be guaranteed to be completely secure.

You are responsible for maintaining the security of your own devices, accounts and login credentials.

If you believe your Onranq account or information has been compromised, please contact us promptly.

14. Data Breaches

If we become aware of a data breach affecting personal information, we will investigate and respond as appropriate.

Where notification is required under applicable law, we will notify affected individuals and relevant authorities in accordance with those requirements.

15. Accessing and Correcting Your Personal Information

You may request access to personal information we hold about you.

You may also ask us to correct information that you believe is inaccurate, incomplete or out of date.

To make a request, contact us at:

hey@onranq.com

We may need to verify your identity before processing a request.

In some circumstances, applicable law may permit or require us to refuse access to certain information. Where appropriate, we will explain the reason for a refusal.

16. Your Choices and Controls

Depending on the features you use, you may be able to:

• update your account information;

• change communication preferences;

• disconnect connected services;

• revoke external account permissions;

• export certain information;

• request correction of personal information;

• request account closure;

• request deletion of personal information; and

• unsubscribe from marketing communications.

Some information may need to be retained where required by law or for legitimate security, financial or operational reasons.

17. Sensitive Information

Onranq is not designed to collect sensitive personal information such as health information, racial or ethnic origin, political opinions, religious beliefs, sexual orientation or criminal records.

Please do not submit sensitive personal information unless it is reasonably necessary for a legitimate feature and you have appropriate authority to do so.

If sensitive information is inadvertently provided, we will handle it in accordance with applicable law.

18. Children's Privacy

Onranq is designed for business and professional use and is not directed at children.

You must be at least 18 years old to create an Onranq account unless otherwise expressly permitted.

We do not knowingly seek to collect personal information directly from children through Onranq.

19. Publicly Available Information

Some Onranq features may analyse information that is already publicly available online.

This may include information appearing on:

• websites;

• business directories;

• public business profiles;

• search results;

• published content;

• reviews; and

• other publicly accessible sources.

The fact that information is publicly available does not mean that we will use it without regard to applicable privacy, platform and legal requirements.

20. Third-Party Websites and Services

Onranq may contain links to or integrate with third-party websites and services.

Those third parties have their own privacy practices and policies.

This Privacy Policy applies to information handled by Vilu Pty Ltd through Onranq and does not govern the independent privacy practices of third parties.

We encourage you to review the privacy information provided by any external service you choose to use or connect.

21. Privacy Complaints

If you believe we have mishandled your personal information or have a privacy concern, please contact us at:

hey@onranq.com

Please provide enough information for us to understand and investigate your concern.

We will aim to:

1. acknowledge your complaint within a reasonable period;

2. investigate the circumstances;

3. request additional information where reasonably necessary; and

4. respond with the outcome or proposed resolution.

If you are not satisfied with our response, you may have the right to contact an applicable privacy regulator or exercise other rights available under law.

22. Australian Privacy Law

We aim to handle personal information consistently with applicable Australian privacy legislation.

Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply to Vilu Pty Ltd or particular information-handling activities, we will handle personal information in accordance with those requirements.

Nothing in this Privacy Policy limits rights available to individuals under applicable privacy law.

23. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• changes to Onranq;

• new features or integrations;

• changes to how information is handled;

• changes to our service providers;

• changes to third-party platform requirements; or

• changes to applicable laws.

The latest version will be published on the Onranq website with an updated "Last updated" date.

Where a change materially affects how we handle personal information, we may provide additional notice where appropriate.

We encourage you to review this Privacy Policy periodically.

24. Contact Us

Onranq is a software product developed and operated by Vilu Pty Ltd.

Vilu Pty Ltd
Victoria, Australia
hey@onranq.com

If you have questions about this Privacy Policy, your personal information, or Onranq's privacy practices, please contact us at the email address above.